AI Assistant
Cart
Quote
Shipping Policy
1. Purpose
The main purpose of our Shipping Policy is to set out the terms and clarify how orders are shipped to our clients.
2. Scope
This document applies to any customer who makes a purchase at:
or any of our multivendor e-commerce websites.
3. Shipping Options
We offer our customers standard shipping options. In rare cases, we may change from standard shipping to overnight shipping to accommodate a client’s expectations.
4. Shipping / Delivery Cost
Since we are partnered with different courier and shipping companies, our shipping and courier costs are not included in the individual asking price of products.
The shipping and delivery cost may differ due to the courier, distance to the final delivery address, size, and weight of the specific product.
5. Order Processing Time
5.1 All orders placed before 2pm, Monday to Friday, are processed and dispatched within 24 hours, provided that the payment reflects in our bank account.
5.2 Any order placed after 2pm will only be processed the next business day, once the payment reflects in our bank account.
5.3 Orders placed during weekends or on public holidays will only be processed once payment reflects in our bank account. These orders will be processed and dispatched on the Monday or the next business day.
6. International Orders
6.1 Depending on where you live, your package may be subject to import duties and taxes.
6.2 You, as the customer, are responsible for paying any import duties and taxes.
6.3 Please check with your local customs office before placing an order on the websites, as these fees are additional.
7. Tracking Orders
7.1 Once an order has been processed and dispatched, we will send the customer a confirmation email with the specific tracking information or waybill number.
7.2 The customer will be able to track their package directly on the carrier’s website.
8. Changing Delivery Address
8.1 Please note that we are unable to modify the delivery address once the order has been processed.
8.2 Please ensure that the shipping or delivery address is correct when you place the order.